Five Customer Service Tips for Startups

Customer service in any line of business is always extremely important. For a startup business, the quality of customer service oftentimes can mean the difference between success and failure. After interviewing many successful startup business owners, here are the top five customer service tips that were discussed the most:
5. Avoid form letters. It’s tempting to try to answer all the questions from customers by using form letters and canned responses. However, customers can see right through such tactics and it comes across as unprofessional.
4. Use phones. It is tempting, especially for internet startup businesses, to try to handle everything via …read more