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Tuesday, February 9th, 2010

Buying a Telus EVDO card–lessons for retail customer service

April 9, 2008 by Tris Hussey  
Filed under Business

Buying a Telus EVDO card–lessons for retail customer service

I blogged about my new Telus EVDO card this morning, I’ve been using it all day and been very much enjoying it.  Okay I think I’ve found a conflict with my built-in SD card reader and the PCMCIA slot, but that might be an Acer thing and I’m not too worried right now.  However, what I’d like to relate here is my buying the card yesterday.  What I learned and experienced is pretty interesting and can be a lesson to all of us, but especially customer-facing people.
I’m a busy person who would like to spend money with you–treat me like …read more

Buying a Telus EVDO Rev A mobile broadband card–first experiences

April 9, 2008 by Tris Hussey  
Filed under Business

Buying a Telus EVDO Rev A mobile broadband card–first experiences

One of the challenges of a mobile worker is connectivity when you’re not at home.  Sure at home I have a higher-than-average cable internet connection, but when I go on the road, even to a friend’s house that’s a different story.  Looking for WiFi can be a pain, even when it’s offered by a cafe or something, not to mention the potential security risks.  The solution for many folks, in the US especially, is to get a wireless broadband card (EVDO or HSPA).  In Canada though, it’s a different story.  I’ve made the jump to one and so far I’m …read more

Is the tide turning on Bell Canada and Net Neutrality in Canada? Hope so.

March 27, 2008 by Tris Hussey  
Filed under Business

Is the tide turning on Bell Canada and Net Neutrality in Canada? Hope so.

The story about Bell Canada throttling traffic on its network is building steam.  I covered this a bit yesterday in my post, but Michael Geist adds a couple new wrinkles to this that I hadn’t considered:
Sources advise that the company was regularly asked about its intentions and that it consistently assured ISPs that throttling would not apply to wholesale services. Now that the company has dropped that pretense, the business community is left to wonder whether it will soon target business VPN traffic or broadcasters like the CBC for their streamed traffic.  This represents a fundamental reshaping of the Internet …read more


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