Why Microsoft’s “Fix it” Will be Broken
February 6, 2009 by Rico Mossesgeld
Filed under Ramblings of a Gadget Geek
It’s a great idea: instead of offering troubleshooting users steps to take, why not automatically apply the fix?
That’s the point of Microsoft’s new “Fix it” button, which has started showing up on some of the help pages available through the company website:
“If we know what those 15 steps are why shouldn’t we just script it,” said Lori Brownell, Microsoft’s general manager of product quality and online support
The “Fix it” option is still fairly rare, showing up in around 100 different help documents. The effort is growing rapidly, though, up from just four such fixes when the program quietly …read more
