Japanese Workers Undergo Daily Smile Scans
July 7, 2009 by Rico Mossesgeld
Filed under Lifestyle
Apparently workers of the Keihin Electric Express Railway have to go through daily smile scans, a routine designed to increase their customer service aptitude.
The system, running on software developed by Japanese company Omron, scans the worker’s face (presumably through a webcam) and creates a smile rating of 0 to 100. The assessment is based on an analysis of the worker’s “facial characteristics, from lip curves and eye movements to wrinkles.”
Obviously, the aim is to get workers to smile more:
For those with a below-par grin, one of an array of smile-boosting messages will op up on the computer screen ranging …read more
