Evolution of Security – New TSA Blog
January 31, 2008 by Jason Bean
Filed under Government & Politics
After spending seven years in the travel industry I built up a pretty good list of gripes and annoyances with the procedure of booking travel, selling travel and actually traveling.
The Transportation Safety Administration has launched a blog where they want travelers to share their opinions and suggestions for travel.
From their website:
There is no time to talk, to listen, to engage with each other. There isn’t much opportunity for our Security Officers to explain the ‘why,’ of what we ask you to do at the checkpoint, just the ‘what’ needs to be done to clear security. The result is that the feedback and venting ends up circulating among passengers with no real opportunity for us to learn from you or vice versa. We get feedback verbally and non-verbally at the checkpoint and see a lot in the blogs, again without a real dialogue.
What’s your biggest pet peeve about the industry? Have you spent much time lately at an airport? What griped you the most?
