Uncover the Internet » surveys

User Voice – Hear What Your Customers Are Saying

Jason Bean — Sat, 27 Jun 2009 15:31:00 +0000

I spend quite a bit of time developing websites and other applications for a variety of user audiences and groups. The challenge with developing any type of system or user interface is getting an accurate idea of what the user is experiencing and thinking for themselves. The UserVoice website provides the ability to get the answers you need.

The UserVoice website gives you the ability to listen to your customers and gather their input and thoughts on just about anything you would need.

On other projects we were left frustrated and overwhelmed when trying to grasp what our users really wanted. Unorganized inboxes and clogged ticket systems ruled the day. Forums were awash with duplication, user support was impossible to determine, and valuable ideas were lost in the shuffle.

UserVoice adds structure to feedback and reduces the overhead of an honest dialog with our users — It creates a market around good ideas so we get more quality than quantity.

If you’re looking for feedback, you need to expect more than just the feedback. You need to also be aware of how you’re going to organize all of that information and make changes and decisions based on that information.

Uncover your user’s feedback with UserVoice

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Crowd Science – More Than Just Stats

Jason Bean — Mon, 22 Sep 2008 18:21:00 +0000

One of the vendors I checked out at Blog World Expo 2008 last week was Crowd Science. I spoke briefly with there CEO, John Martin, and he gave me a great, simple overview of what their service is all about.

It’s really as simple as one of the statements on their website:

Traffic stats are only part of the story.

Stats like visitors and page views are only part of the information that’s really worth collecting about your site’s visitors. Crowd Science let’s your serve short questionnaires to your audience and find out more specific demographic information about them. That information has value to it merely because of the ability to then use the information to tune and polish your site for the group of readers you’re already attracting to your site. Or, perhaps you see you’re missing a demographic you’re wanting and you can then tune to attract a different demographic.

Using fundamental research principles, Crowd Science can help you create a model of your audience that reveals more than the records of IP addresses and page views. Our audience measurement service is able to build deep, topic-area-specific statistical models of the demographics and attitudes of the visitors to your website.

After finding out more about Crowd Science, I realized that they are the service that’s hosting the surveys being used on this site and other b5 sites as well. So if you’re prompted to complete the survey, we’d love for you to let us know a little more about you.

I’ve installed Crowd Science on a few of my own personal blogs so I’m really looking forward to finding out a little more about who’s stopping by my sites to visit and see what I have to say.

If you’re running a website, and it doesn’t have to be a blog, you can use Crowd Science to help yourself as well.

Uncover more about your audience with Crowd Science

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Completing Online Surveys from Purchases

Jason Bean — Mon, 07 Jul 2008 05:50:24 +0000

Today I did a little odd thing that I’m sure nobody reading this has ever done, I spent some time at a local Panera Bread. One of the bonuses from this visit was an opportunity to complete an online survey about my visit. I began wondering, “What are my chances of winning this?”. That led me to another question then, my chances would be better if not many people did this like I am, do you complete survey opportunities that are listed on your purchase receipts?

{democracy:10}

Hopefully you don’t complete these for Panera, this sucker is worth $2000.

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