January 2005

Beatitudes of customer service, redux

Beatitudes of customer service, redux

So, you might remember that post over at Business Thoughts where I pontificated on customer service. Anyway, if you missed it the first time around, here’s the Beatitudes of Customer Service in it’s original form: I really love it when … More »

I won't tie the knot

I won’t tie the knot

Okay, I’m going to let my clothes cat out of the hamper, so to speak.  I’ve got some pretty strong feelings about what’s appropriate at work, so hold on to your hat… I don’t really like ties.  I used to … More »