“External Force” Caused Exploding iPhones, Says Apple
Under fire for covering up incidents of exploding iPhones and iPods, Apple asserts these were caused by “external forces”.
In a statement to the AFP, Apple says ” To date, there are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits… The iPhones with broken glass that we have analysed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone.”
In non-marketese layman-friendly terms, Apple is characterizing these incidents as isolated, most likely caused by user carelessness. What’s interesting are reports that at least one customer complaining of an iPhone exploding or cracking “without explanation… has so far refused to hand over the phone to Apple’s management for testing”.
Obviously, Apple’s using this to support their case, as it’s a case of the customer’s word versus the company’s. Still, if your iPhone exploded in your face, and you’ve heard that Apple is trying to keep things quiet, what would you do? Would you willingly hand over your destroyed gadget, even if it’s perhaps the only evidence that you had nothing to do—intentionally or accidentally—with its failure?