People Find Norton Antivirus Slow

July 6, 2009 by Rico Mossesgeld  
Filed under Services

On tech.blorge.com, Symantec executive David Hall spoke out against free anti-virus software:

“If you are only relying on free antivirus to offer you protection in this modern age, you are not getting the protection you need to be able to stay clean and have a reasonable chance of avoiding identity theft,” he said.

norton-antivirus-2009Hall also dismissed Microsoft’s Microsoft Security Essentials offering (which is currently in Beta) as an incomplete solution.

“Microsoft’s free product is basically a stripped down version of the OneCare product Microsoft pulled from retail shelves,” he said.

“Consumers don’t need less protection, they need more.”

According to Hall, there is a widening gap between people’s understanding of what protection they need and the threats they’re actually facing.

“People tell me, oh well look I use free antivirus because it is free and it protects me from everything in those areas, but when you compare that with what’s really going on in the threat landscape, there is a very, very big gap between what antivirus does and the threats that are being delivered today.”

Unfortunately, it seems Hall failed to do some market research. The source article was hit by criticisms of Hall’s stance—raising a point I agree with: Why buy Norton products then if they’re so damn slow, especially if AVG Free has proven useful over the years?

My only experience with Norton was with their Antivirus (NAV). It came preinstalled on my mom’s old IBM (before they sold their PC business to Lenovo) ThinkPad, and the only memorable thing about it was how it bogged down the laptop. Eventually, I discovered AVG Free, found that it did everything Norton did (keep my system free of viruses) more efficiently through a more straightforward interface. From that point on, I never looked back.

Several years later, I still rely on AVG Free. Subsequent experiences with NAV, as early as last year, only reinforced my impression of it as bloatware. I know Norton is aware of this perception, having run ads on popular tech sites like Gizmodo touting the speed of the company’s 2009 internet protection suite. Maybe David Hall should’ve waited for the marketing to work its magic first, before making such a bold statement that challenges the market’s preconceived notions?

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    1. [...] should be enough to scare viruses away from your computer, but given Norton’s reputation as the producer of slow computer security software, I’m not sure if the merchandising tie-in can live up to G.I. Joe’s fast and efficient [...]



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